Loyalty Program & Referrals Terms and Conditions
UE Rewards program does not include Ultimate Ears PRO and CSX products and any PRO and CSX accessories.
MEMBERSHIP ELIGIBILITY: Membership is open to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years old or the age of majority in the Member’s jurisdiction of residence, whichever is older. Membership in the Program is voluntary. No purchase or payment of any kind is necessary in order to enroll in the Program. The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not enroll in the Program. Employees of Ultimate Ears and their dependents are not eligible to enroll in the Program.
MEMBERSHIP ENROLLMENT: Eligible individuals may enroll in the Program by visiting https://custom.ultimateears.com (the “Site”), creating an account, and joining the Program. Individuals who already have an account on the Site are automatically enrolled in the Program. You may be required to provide your full name, telephone number, mailing address, email address, and other type of personal information and to create a password in order to enroll. Once you provide this information, you will be enrolled in the Program and provided a Member account. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. Members must provide the required information to be enrolled and to be eligible for benefits and rewards, such as free gifts with purchase (“Rewards”). Only one Member account may be associated with a single email address. In the event of a dispute over ownership of the Member account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of this Loyalty Agreement, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
PARTICIPATION: The Program is a rewards program that benefits its Members with points every time they shop. You may earn points (“Points”) for each dollar you spend on online transactions on custom.ultimateears.com, excluding federal, state, and local taxes, shipping charges, employee discounts, commercial account purchases, charitable donations, returns, refunds, and items purchased with a gift card, merchandise credits or any Rewards or other awards (“qualifying purchases”). For your purchase to qualify to earn Points, you must be signed into your Member account at the time of purchase; or provide your Program member identification (that is, the email address you registered under the Program) when making a qualifying purchase. If you return items from a qualifying purchase, the appropriate number of Points will be automatically deducted from your account balance. Ultimate Ears may also, at its sole discretion, provide additional Points in connection with certain transactions and promotions. You are able to earn Points and reach Program loyalty tiers by making eligible purchases or taking certain other Program actions. Once you earn Points and reach a certain loyalty tier, you may be eligible for certain Rewards applicable to that tier, which may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to earn Points and reach Program loyalty tiers will be posted on the Site or may be published through other media (for example, in marketing communications and social media).
POINTS: Points have no cash value, are non-negotiable, and cannot be redeemed either in whole or in part for cash. Only the Member paying for products in a qualifying purchase may accumulate Points or Rewards. Points do not constitute property of any Member or other person and may not be brokered, bartered, pledged, gifted, sold or otherwise transferred for consideration, other than by Ultimate Ears or as expressly provided for in this Loyalty Agreement, and any receipt or use of Points in violation of the terms and conditions herein will render such Points void. Neither accounts nor Rewards or Points may be shared or combined. Points earned are not eligible for redemption for 48-72 hours once they are awarded. Points are not capable of being combined or transferred to any other type of Ultimate Ears promotion or award.
REWARDS & REDEMPTION: The number of Points necessary to earn a Reward is determined by Ultimate Ears in its sole discretion and may be changed without prior notice to you. You may view how many Points you have accumulated by signing into your online UE Rewards account and visiting your account details. You may redeem Rewards by accessing your account at custom.ultimateears.com. Once you select your Reward, you will receive a unique code (“Code”), which you must enter at checkout with your purchase. Points used to redeem a Reward will be deducted from the total Points available in your Member account. Points may not be used towards purchases of Ultimate Ears gift cards, sales tax, or shipping charges. We reserve the right to change Rewards, how you earn Points and reach each Program tier and how we evaluate and reward your eligible purchases and other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program or for any given tier, the number or types of Rewards you may receive or earn in any given tier, in a given time period or for the duration of the Program, or any combination thereof. Rewards can only be redeemed on the Site, unless otherwise expressly authorized by Ultimate Ears. You cannot combine Rewards with any other coupon or promotion. Rewards cannot be exchanged or returned for another product or service or a monetary refund. The products available for qualifying purchases or for acquisition with any Reward through the Program are intended for your personal use only. You may not sell or resell any such products. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled or any products to provide to you that we believe, in our sole discretion, may result in a violation of this Loyalty Agreement. Any Rewards and/or Codes issued to you are subject to the expiration date, if any, communicated with the Reward or Code.
COMMUNICATION: As a member, you may periodically receive marketing emails from Ultimate Ears about the Program. You may opt-out of the marketing emails at any time, but operational emails will still be sent to you as it relates to your membership in the Program. Examples of these include the welcome email, tier updates, referral updates, etc.
ADDITIONAL REWARDS REDEMPTION: Ultimate Ears reserves the right to cancel, modify or restrict any aspect of the Program at any time with or without notice. Membership in the Program may be revoked at any time. Membership is non transferable. Any abuse of the Program, failure to follow any terms of the Program, or any misrepresentation may subject Members to revocation of Membership and will affect eligibility for further enrollment in the Program. Further, Ultimate Ears reserves the right to seek all remedies, whether available at law or at equity, criminal or civil, in the event Member defrauds or abuses the Program, fails to follow any terms of the Program, or makes any misrepresentation to Ultimate Ears. Program purchases, as reflected in Ultimate Ears records, shall be deemed correct and Ultimate Ears reserves the right to determine the qualification for any transaction and to correct or modify the Reward at any time based on Ultimate Ears records and calculation of account information. Ultimate Ears is not responsible for communications or Rewards lost due to an inaccuracy in or change of address or other contact information. Taxes on Rewards may apply where required by law. Any tax liability, including disclosure, is the sole responsibility of the Member. From time to time, Rewards balances and values may be updated in the Program. Please check your account details for the most up-to-date Point balances. Ultimate Ears may waive compliance with these terms and conditions in its sole discretion and may run promotions from time to time that provide enhanced benefits to select Members. Notwithstanding the foregoing, Ultimate Ears' failure to exercise any of its rights under this Loyalty Agreement or its delay in enforcing or exercising any of those rights shall not constitute a waiver of such rights. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact us by emailing firstname.lastname@example.org. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue you encountered. For more information about the Program or your Member account, email us at email@example.com.
TERMINATION: The Program has no predetermined termination date and may continue until such time as Ultimate Ears, at its sole discretion, elects to designate a termination date for the Program. In the event that the Program terminates, Ultimate Ears will notify you of the termination date. Ultimate Ears reserves the right, in its sole discretion and without notice, to expire a Member’s account after one year of account inactivity. No extensions, cash refunds or other exchanges will be allowed for Points that have been removed from an account based on inactivity. Ultimate Ears reserves the right to deactivate an Account in which Points were obtained as a result of fraudulent activity or technical failures of any kind. In order to reactivate an account, or if you want to cancel enrollment in the Program or request not to be communicated you must notify Ultimate Ears at firstname.lastname@example.org. All accrued Points will be lost if your Member account expires or is cancelled, and you will not be able to redeem any remaining Points for Rewards.
TERMS FOR A SUCCESSFUL REFERRAL: (1) Referred friend completes a purchase for the minimum spend amount. (2) Must be the referred friend's first purchase. (3) The user agent & IP address that clicks on the referral link must match the user agent & IP address that completes the purchase.
THINGS THAT MAY CAUSE A REFERRAL TO FAIL: (1) If the customer clicked on the referral link, but then made the purchase on a different IP address or user agent, the referring customer would not get the kickback. (2) If the minimum spent amount was reached, but part of the sum was paid for using a coupon, this will not be counted as a completed referral. The minimum amount must be paid for with actual money and by using redemption options. (3) The referral will only be completed if the minimum amount is spent in the first purchase made via the referral link. The amount cannot span across several purchases.
LIMITATION OF LIABILITY AND ADDITIONAL TERMS: All Disclaimers and Limitations of Liability in the Ultimate Ears Terms & Conditions apply to the Program as part of the “Services” thereunder. Without limiting the foregoing,NO RESPONSIBILITY IS ASSUMED FOR (A) LOSS OR MISDIRECTION OF, OR DELAY IN RECEIVING, ANY MEMBERSHIP APPLICATION, DATA, CORRESPONDENCE, OR REWARDS; (B) THEFT OR UNAUTHORIZED REDEMPTION OF CREDITS OR REWARDS OR USE OF A REWARD CAUSED BY CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF US OR OUR REPRESENTATIVES, AGENTS; (C) ANY ACTS OR OMISSIONS OF THIRD PARTIES; (D ) ANY ERRORS PUBLISHED IN RELATION TO THE PROGRAM, INCLUDING, WITHOUT LIMITATION, ANY TYPOGRAPHICAL ERRORS, ERRORS OF DESCRIPTION, AND ERRORS IN THE CREDITING OR DEBITING OF CREDITS FROM MEMBER ACCOUNTS, OR (E) . DELAY IN OR FAILURE TO PERFORM DUE TO CAUSES BEYOND OUR CONTROL, INCLUDING, WITHOUT LIMITATION, ANY ACT OF GOD, AND ACT OF WAR, NATURAL DISASTER, TERRORISM, OR ANY ACT OR OMISSION OF A THIRD PARTY. WE RESERVE THE RIGHT TO CORRECT, WITHOUT NOTICE, ANY ERRORS.